Policies

Warranty and Repairs

We are committed to our customer satisfaction by delivering high-quality products that you can enjoy for many years to come. Therefore, we offer you 6 months of craftsmanship protection, which means, that if anything were to happen to your jewellery during normal wear, due to an error on our part, La Perla Jewellers will cover the cost of the repair, as long as the item meets the criteria established by our repair specialists.

The warranty will be voided under the following circumstances:

  • If the piece shows evident damage and/or improper care (damaged caused by an accident, misuse, abuse, negligence, and/or normal wear and tear)
  • The piece has been altered by a third party or another jeweller other than La Perla Jewellers.
  • If more than 6 months have passed after the date of the original purchase.
  • If there is no proof of purchase.
  • The “damage” is a natural characteristic of the gemstones or metals.

If the piece is not covered under our warranty, La Perla Jewellers will repair the item at cost at our very own workshop in Vancouver, B.C.

Please use the form below to contact us for any repair or warranty inquires. Otherwise, email us at hola@laperlajewellers.ca including your name, description, pictures if any, and proof of purchase. Repairs take 2-4 weeks to complete. 

We reserve the right to deny unreasonable repairs and exchanges.

Refunds and Returns

Our made to order pieces are one of a kind, and therefore there are no refunds or returns.

For the rest of the merchandise, we can exchange it for a different item/size/colour or store credit given that no modifications have been made at the time of ordering, and the item is returned to us in its original condition. Customer is responsible for shipping it back to us safely, since La Perla Jewellers is not responsible for lost items or items that were damaged in transit.

Personal Data and Security

To help you personalize your experience, La Perla Jewellers may ask you to enter your name, addresses, credit card information and phone number. We ensure the confidential information provided by you is used for the purposes you have agreed upon browsing the website, and is secured from third parties, encrypted with SSL (Secure-Socket-Layer) secure server software. This is noted by the lock icon on the left side of the address bar, in any website wich uses SSL.

The data we collect from you, is used to enhance our customer service to serve you better, facilitate your transactions in our website, and to keep you in the loop of our upcoming offers and events via email (which you can opt out at any time). If you need to change/update your info with us, contact us with the form below or email us at hola@laperlajewellers.ca